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Income Interruption is a deferment process that account holders are able to request through their financial institution based on the occurrence of a specific event, such as a labor union strike or natural disaster. System administrators can configure business rules to automatically decide whether or not their accounts meet eligibility for this process, as well as assign disposition actions to automatically occur as a result of whether or not eligibility requirements are met.

The diagram below provides an overview of the Income Interruption process in the Lifecycle Management Suite:

Import of Information

The Lifecycle Management Suite is able to accept one or more daily batch import files of accounts requesting an Income Interruption. Requests for deferment are imported into the Lifecycle Management Suite via comma-delimited text files including the following information:

• Account Identifier
• Date of Request
• Event Code A four character alphanumeric code imported with the Income Interruption import that is used to identify an event and group requests together in the Lifecycle Management Suite.  
• Source Code A one character code identifying the source of the request such as (W) for Web or (P) for Phone.
• Phone Number

Automated Decision Process

After an Income Interruption request is imported into the Lifecycle Management Suite, it is automatically run through a decisioning process using Business Rules. Administrators can configure business rules under the IncomeInterruptionDecisioning category in System Management > Collections > Rules Management to determine eligibility requirements and assign disposition actions to occur based on whether or not the request meets eligibility.

Account Eligibility

Income Interruption Decisioning rules can be configured by the system administrator to determine one of the following results:

Automatically Decline

Automatically Approve

Send for Manager Review

 Disposition Actions

Disposition actions, such as generating a letter, are automated based on the eligibility of an account. Disposition actions are configured as part of the IncomeInterruptionDecisioning rule and vary depending on whether the request is declined, approved or sent for manager review.

Reference the table below for an overview of the disposition actions that could occur for an Income Interruption request in a declined, approved, or pending review status as well as information regarding where items related to those disposition actions are configured in the system:

Request Status	Disposition Action	Configuration
Declined	Generate an automated letter to the account holder explaining the reason for decline.	Decline letters for Income Interruption can be configured in System Management > Communication > Letters & Forms.
Approved	Generate an automated letter to the account holder and set a field on the account to identify it as in Income Interruption within the Related Accounts panel.	Approval letters for Income Interruption can be configured in System Management > Communicat > Letters & Forms. The Related Accounts panel can be configured to include the Is Income Interruption field and/or Status field in System Management > Screens. IsIncomeInterruption is a flag field that can be set to identify an account as currently in income interruption. Status is a field that can be used to identify whether an income interruption request is APPROVED, DECLINED, PENDING_REVIEW or ACTIVE.
Pending Review	Send the request to a manager to complete the analysis and determine the disposition of the request.	Requests in need of manager review can be approved or declined through execution of the Income Interruption Review workflow step. This workflow step can be configured to appear in a workflow in System Management > Workflow >Workflows.

Rule Configuration

An account’s eligibility for income interruption and the disposition action that occurs as a result of whether or not eligibility is met are defined within the IncomeInterrutpionDecisioning rule configured in Rules Manager. Use the following table to assist with configuring business rules for the income Interruption process:

Action Template	What it Does	Category Selection
Auto-Decline Income Interruption Request	Automatically declines an income interruption request, identifies a reason for the decline and assigns a letter to be sent to the account holder.	IncomeInterruptionDecisioning
Auto-Pending Review Income Interruption Request	Automatically sets the status of the income interruption request to Pending Review and identifies the reason for manual review.  Accounts in a Pending Review status require a manual decision to be made by a manager. As aforementioned, income interruption requests can be manually approved or declined through execution of a workflow containing the Income Interruption Review workflow step.	IncomeInterruptionDecisioning
Auto-Approve Income Interruption Request	Automatically approves the income interruption request and assigns a letter to be sent to the account holder.	IncomeInterruptionDecisioning

For more information on authoring business rules, please see the Rule Authoring topic within this Guide.

Income Interruption in the Lifecycle Management Suite

System administrators can manage Income Interruption accounts in the Lifecycle Management Suite through the following features:

Feature	Description	Location
End Event Deferments Page	System Management page used to identify the end of a deferment period for accounts associated to a specific event code.	System Management > End Event Deferments
Income Interruption End Deferment Workflow Step	Workflow step is used to terminate an active deferment.	System Management > Workflow > Workflows
Income Interruption Review Workflow Step	Workflow step is used to manually approve or decline an Income Interruption request that did not meet the eligibility requirement(s) for automatic approval or automatic decline defined through business rules.	System Management > Workflow > Workflows

The following fields specific to the Income Interruption process are also available for use in Queues, Screens, Views, and Reports:

Income Interruption Fields

Income Interruption History Fields

Ending a Deferment

A deferment event can be terminated individually through execution of the Income Interruption workflow step or as a batch from the End Event Deferments page in System Management.

The diagram below provides an overview of the Income Interruption End Deferment process in the Lifecycle Management Suite:

At the end of a deferment period, the Lifecycle Management Suite status is updated from Active to Released for the terminated accounts and a file containing those accounts is exported to the core system in order for institutions to reinstitute the accounts’ regular payment schedule.

After an Income Interruption status is set to Released, a letter is generated for all applicable accounts and the following fields are updated within the Lifecycle Management Suite:

• Ending Balance
• Ending DQ Amount
• End Date
• Release Type
• Release Letter Date
• Release Letter ID
• Status

Export of Information

Income Interruption accounts are exported in a single-column file containing the following field:

• Account Identifier

 

 

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